knowledgetransfer.net › dictionary › ITIL › ... › Problem.htm
(ITILv3) A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible ...
Wikipedia › wiki › Problem_management
Problem Management is the process responsible for managing the lifecycle ... The Information Technology Infrastructure Library defines a problem as the cause of one ...
wiki.en.it-processmaps › index.php › Problem_Management
Problem Management: ITIL process definition - Sub-processes - Terms - Additional information on Problem Management.
Conceptsolutionsbc › ... › 30-it...and-problems-what-is-the-difference
what is an incident? what is a problem? ... Written by Philip L Yuson One nice thing about ITIL is it provides definitions for almost everything in IT service management.
Wikipedia › wiki › Information_Technology...
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning ...
itskeptic.org › content › how-itil-gets-incident-vs-problem-wrong
How ITIL gets Incident vs Problem wrong. ... According to ITIL, a Problem is a cause of one or more ... And the implicit ITIL definition of Problem Management is:
Bmc › guides › itil-problem-management.html
Explore ITIL problem management process flow & best practices with BMC's introduction to ITIL guide. Answers to common questions & strategies explained.
Myitstudy › blog › 2013 › ... › incident-vs-problem-itil-concepts
Incident Vs Problem – ITIL Concepts ... If a server is used only during office hours and the crash occurred after office hours then as per the definition in ITIL, ...
knowledgetransfer.net › dictionary › ITIL › ... › Problem_Management.htm
Problem Management (ITILv3): [Service Operation] The Process responsible for managing the Lifecycle of all Problems.
Cio › article › ... › it-infrastructure-library--itil--definition...
IT Infrastructure Library (ITIL) topics covering definition, objectives, systems and solutions.